The Karting will give you a scheduled time and track for your race. Each kart race will cost you about $22 (each race lasts about 15 mins). You first have to electronically register and sign a waiver (for each person karting) then get on line to pay for the Karting and/or game card for the arcade. My husband wanted to try the electric Karting. Sometimes it took awhile for the pins to be reset because the strings would tangle (you are paying an hourly rate $30 for up to 6 people per lane). You can only use their house balls (from 6 to 12lbs available) and the pins are held up by strings. The bowling area was nice but is not a bowling alley for an avid bowler. We decided to try their 'boutique bowling'. You can go to this place to spend time with your children for an hour or so, but it is not worth hosting a party.Īlso, they did not courage to send me the feedback form.This was our first visit to Andretti's. Service they agreed to provide but did not provide: Service they agreed to and did not provide properly: Service they agreed to and provided properly: They also did not provide VIP Birthday Club Membership for Birthday Child Enjoy one featured attraction each month They did not provide me with an assistant for the duration of the party as initially agreed. I declined that due to their tone and approach and decided to pay the full amount. Management very rudely offered me a 50% discount on food. Sweet dish and drink also did not come on time. Food came 40+ minutes late and the kids did not eat anything.

I organized my daughter's birthday party there. They are not interested in understanding or solving customer issues or providing them the committed services. Management is aggressive, unprofessional, rude, and has low moral values. How can you charge money and do not provide service? Very unprofessional and unethical approach. Both the David's do not understand the customer service or customer management. Based on my understanding of the discussion, your team did not share the correct information in the report. I provided the information to Kayla and I waiting to hear what action she has taken or recommended based on my feedback.

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